Frequently Asked Questions

2016 DECEMBER Holiday Shipping

Any US-based JessesGirlCosmetics.com order placed and paid for by 1pm EST (New York time) on December 19th, 2016 will have a 99% chance of being delivered on or before December 25th. As always, we are at the mercy of the USPS when it comes to final delivery! Any orders placed after the cutoff date and time cannot be guaranteed to arrive before Christmas. Unfortunately, we cannot guarantee any international delivery by Christmas, but as usual we will do our best to make sure that all orders (including international orders) are shipped within 2 business days of payment being received.

Delivery and General Delivery Times – US Orders

Our standard delivery method is USPS. Your local postal carrier will deliver your package. Jesse’s Girl is not responsible for the safety of your package after the carrier has delivered it. The majority of orders shipped within the US can be expected within 2 - 4 business days.
WE RESERVE THE RIGHT TO REFUSE ANY ORDER AT OUR SOLE DISCRETION.

Estimated Delivery Time – International Orders

For international orders, MOST packages are usually delivered within 5-10 business days but some do take longer. Once your order has been shipped, we have no control over the order and cannot guarantee a delivery date.

Ground Delivery

We offer FREE SHIPPING on orders over $20 (after all discounts have been applied) shipped to US addresses. For orders $20 or less, there is a shipping/handling charge of $5.95.
If an item/order is returned, we retain the right not to refund our shipping/handling cost on items/orders, including those which qualified for free shipping.

International Shipping

We do ship internationally. Shipping ranges between $8.00 and $16.00 for orders weighing up to 16oz. Heavier packages may incur additional shipping charges. WE RESERVE THE RIGHT TO REFUSE ANY ORDER AT OUR SOLE DISCRETION.

International Taxes, Duties and Custom Fees

Shipping charges do not include duties or taxes. We are required by law to disclose the full value of the package contents. Please check with your postal service/customs office for detailed information. USPS’s local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local postal office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

FREE SHIPPING DOES NOT APPLY TO INTERNATIONAL ORDERS.

Shipping rates are based on:
· package weight
· destination country

THE RISK OF LOSS, DAMAGE AND TITLE FOR MERCHANDISE SHIPPED INTERNATIONALLY WILL PASS TO YOU UPON OUR DELIVERY TO THE CARRIER. DAMAGED ITEMS DELIVERED THROUGH INTERNATIONAL SHIPPING METHODS WILL NOT BE REPLACED. Please contact us by email regarding any damaged products received for resolution.

Possible Delays

All international orders may be subject to customs clearance procedures which can cause delays beyond our control. JESSE’S GIRL COSMETICS IS NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS.

Processing Time

Orders are processed Monday through Friday, excluding holidays. Orders received between Monday and Friday are usually processed the same day or by the end of the next business day. Orders received on Saturday and Sunday are usually processed on Monday or by close of business on Tuesday.

Tracking Information

When your order has been shipped, an email with tracking info will be sent to the email address used to place the order.

U.S. Orders

We currently ship to all 50 U.S. states and U.S territories (such as Puerto Rico, Guam and U.S. Virgin Islands). If you are an international customer, please see International Shipping section. For security purposes, we will not ship orders unless all billing information is correct. Please make certain that the billing information you have provided exactly matches your credit card issuing bank's records. Verification and order processing normally takes one business day.

What if my US package has not arrived within 4 days of ordering?

Packages sent via USPS Standard Shipping generally do not require a signature upon delivery. After you receive your tracking e-mail, PLEASE TRACK YOUR SHIPMENT. Jesse's Girl Cosmetics is not responsible for lost or stolen packages. Once your package is confirmed as delivered via the USPS, our responsibility for that package ends.